Privacy Policy

Effective Date: January 15th, 2026

Caloosa Electric Service, Inc. (“Caloosa Electric,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and when we share it.

Information We Collect

We may collect personal information when you request service, submit a form, schedule an appointment, or communicate with us by phone, text, email, or online. This may include:

• Name

• Phone number

• Email address

• Service address and billing address

• Appointment details and service request information

• Photos or information you provide related to the job (for example, a panel photo or issue description)

• Payment and transaction information (processed by third-party payment providers; we do not store full card numbers)

• Communications with us (calls, texts, and emails, including notes related to your request)

• Website usage data (see Cookies and Analytics below)

How We Use Your Information

We use personal information to:

• Provide electrical services and customer support

• Schedule appointments and dispatch technicians

• Send appointment confirmations, reminders, and service updates

• Communicate about access, job status, estimates, invoices, and payments

• Process payments and prevent fraud

• Improve our operations, service quality, and website performance

• Maintain internal records, documentation, and compliance

SMS Text Messaging

If you provide your phone number and opt in, we may send text messages related to your service, including:

• Appointment confirmations and reminders

• Scheduling and rescheduling messages

• Technician on-the-way or arrival notifications

• Job-related communication during active service

• Invoices, payment confirmations, and billing reminders

SMS consent is not shared with third parties or affiliates.

Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP. For help, reply HELP or contact us using the information below.

Who We Share Personal Information With

We do not sell your personal information.

We may share limited information with trusted service providers when necessary to operate our business, such as:

• Field service management and scheduling (for example, Jobber)

• Communication providers (for example, phone and SMS services)

• Payment processors and accounting tools

• Email and website service providers

• IT and security providers

These providers are permitted to use your information only to perform services for us and are expected to protect it.

We may also disclose information if required to comply with law, regulation, legal process, or to protect our rights, customers, and safety.

Cookies and Analytics

Our website may use cookies or similar technologies to help the site function, understand website traffic, and improve performance. This may include analytics tools that collect usage data such as pages visited, time on site, device type, and general location (city or region).

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Data Retention

We retain personal information as needed to provide services, maintain business records, comply with legal and accounting requirements, resolve disputes, and enforce our agreements. We may also retain job documentation (such as invoices and service notes) for internal records.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, but we work to protect your information and limit access to authorized personnel and service providers.

Your Choices and Rights

You may:

• Request access to or correction of your personal information

• Request that we delete personal information where appropriate (subject to legal and operational retention requirements)

• Opt out of SMS at any time by replying STOP

• Opt out of certain marketing emails by using the unsubscribe link (if applicable)

To make a request, contact us using the information below.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

Caloosa Electric Service, Inc.

Phone: 239-344-7173

Email: info@caloosaelectric.com

Website: https://caloosaelectric.com